Privacy Policy

Privacy Policy

Last Updated: January 1, 2024

At Emberflux Stormion Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our hotel.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or book our services
• Register for our loyalty program
• Subscribe to our newsletter
• Contact us with inquiries
• Use our website or mobile applications

This information may include:

• Name, address, phone number, and email address
• Payment information and billing details
• Passport or identification information
• Preferences and special requests
• Communication history with our staff

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide and manage your hotel reservations and services
• Communication: To communicate with you about your reservations, respond to inquiries, and provide customer support
• Personalization: To personalize your experience and provide tailored services
• Marketing: To send you promotional materials and special offers (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and unauthorized access

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in providing services
• Business Partners: With trusted partners for loyalty programs or special offers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, alteration, disclosure, or destruction
• Accidental loss or damage
• Unlawful processing

Our security measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our website functionality

You can control cookie settings through your browser preferences, but some features of our website may not function properly if cookies are disabled.

Your Rights and Choices

Under applicable privacy laws, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent for specific processing activities

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Factors affecting retention periods include:

• The nature of the information collected
• Legal and regulatory requirements
• Potential legal claims
• Operational business needs

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.